Frequently Asked Questions
All the questions you won’t need to ask yourself before your stay.
What are the arrival and departure times?
Standard check-in is from 4:00 pm and check-out is by 10:00 am. Early check-in at 2:00 pm or late check-out at 12:00 pm can be requested, but must be approved in writing by the owner. If approved, a separate payment link is sent.
How many guests can stay at the villa?
The villa accommodates a strict maximum of 6 guests in total, including adults and children.
Are pets allowed and is smoking permitted?
Pets are not allowed. The villa is non-smoking indoors, and parties or events are not permitted.
Is the villa accessible to guests with reduced mobility?
No. The property is not adapted for people with reduced mobility.
How does the booking payment work?
For bookings made more than 30 days before arrival, guests may pay the full amount or a 30% deposit. The remaining balance is due 30 days before arrival. For bookings made less than 30 days before arrival, the full amount is due immediately.
How is the tourist tax calculated?
The tourist tax is €2.28 per night and per adult. Guests under 18 are exempt.
Is a security deposit required?
A security deposit of €500 is required before arrival. It covers possible damage and is refunded after departure, less any justified repair or restoration costs if applicable.
Can I order a gourmet box?
Yes. Box Apéro is €22 per person, Box Dessert is €8 per person and Box Brunch is €25.50 per person. Ordering at least 24 hours in advance is recommended. Special requests are confirmed by the owner.
What is the cancellation policy?
A 24-hour grace period allows a full refund only when the booking was confirmed at least 7 days before arrival. After that, cancellation at least 30 days before arrival gives a 50% refund of the total stay. Less than 30 days before arrival, nights are non-refundable. Shortened stays and no-shows are non-refundable.
How are the keys handed over?
Guests are welcomed in person whenever possible. If needed, access can be arranged through a secure key box and instructions are sent on the day of arrival after the stay and security deposit are fully settled.
